My voice against British Airways
When there is no one in particular you want to talk to, you post on your blog and let the world hear. About 2 and a half months back I had the misfortune to cancel a ticket on British Airways and that was the start of my problems. With the internet it is so easy to book a ticket. But users should take care that the reverse is not really this easy. To cancel a ticket be prepared to wait patiently till the time arrives. It may be easier to get Drashan at Lord Balaji's feet in Tirupati but the refund doesnt land in your credit card account that easily.
On March 4 I called the BA helpline(supposedly) to cancel my ticket to Montreal on British Airways. The ticket was cancelled aliright fine. But for the refund I had to send an email to an email address that they gave me. I sent an email too on March 6th to have the refund processed. I did not get any confirmation or any response. I waited for 15 days before I called the helpful helpline again. They claimed that there is nothing they could do and I have to wait. I was told to add in the subject line "Please Reply Very Urgent" (I guess a lesson they forgot in the induction to reply to refund mails). I did get a reply when I added this in the subjet to ask for the status. I was told the refund will be processed within 60 days.
I waited some more days. I had no choice but to wait. There is no number that I can call to check the status so I again emailed with the same subject. After a couple of days I got a response asking me for my credit card details. Towards the end of the mail it said "Your refund is just about to be procssed". I was hopeful. Waited another 15 days still no sign of my refund.
I sent them another mail after 70 days explaining that the Credit Card company has charged me finance charges and interest so kindly arrange for my money. Still no help.
Then I got a mail telling the refund was made. I checked with the credit card company but I didnt see any cash in my account. So I sent a mail asking about when the request was processed but alas no response. When I got the response I was told last month. Another round of exchange and enquiries. I got a mail telling that the refund is already processed and the money will be credited in a weeks time. Another week has passed and the credit card company is just about process another bill and charge me. I dont know which bull I should charge and get my money from an email id!
Thank you British Airways for the excellent service. If not a phone number to shout into I can atleast Blog about it.
On March 4 I called the BA helpline(supposedly) to cancel my ticket to Montreal on British Airways. The ticket was cancelled aliright fine. But for the refund I had to send an email to an email address that they gave me. I sent an email too on March 6th to have the refund processed. I did not get any confirmation or any response. I waited for 15 days before I called the helpful helpline again. They claimed that there is nothing they could do and I have to wait. I was told to add in the subject line "Please Reply Very Urgent" (I guess a lesson they forgot in the induction to reply to refund mails). I did get a reply when I added this in the subjet to ask for the status. I was told the refund will be processed within 60 days.
I waited some more days. I had no choice but to wait. There is no number that I can call to check the status so I again emailed with the same subject. After a couple of days I got a response asking me for my credit card details. Towards the end of the mail it said "Your refund is just about to be procssed". I was hopeful. Waited another 15 days still no sign of my refund.
I sent them another mail after 70 days explaining that the Credit Card company has charged me finance charges and interest so kindly arrange for my money. Still no help.
Then I got a mail telling the refund was made. I checked with the credit card company but I didnt see any cash in my account. So I sent a mail asking about when the request was processed but alas no response. When I got the response I was told last month. Another round of exchange and enquiries. I got a mail telling that the refund is already processed and the money will be credited in a weeks time. Another week has passed and the credit card company is just about process another bill and charge me. I dont know which bull I should charge and get my money from an email id!
Thank you British Airways for the excellent service. If not a phone number to shout into I can atleast Blog about it.
posted by Thanai at 2:44 PM
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